Service Center

Service Principle

Active, Fast, Earnest, Ardor

　　From that day develop a product, we already be thinking for our customer. Everything takes customer as center, as long as the customer has a request, we have to attain: although the customer have no request, we also will certainly thought of , attain, work well !

Service Policy

Service Contacts

　　We are not simply selling a product: sales represent only the beginning of an unmatched commitment to serve our customers. Tianxing's after-sales service keeps customer's equipment operating at peak efficiency from the engineering phase up to the end of its life.A trained staff is always available for a local start up and for the total after sales service support for maintaining, replacing and repairing our equipment in any part of the world."In some things we are really inflexible... above all in our flexibility""Witness Test"Tianxing gives to the customer an exclusive and valuable tool: "the witness test". Upon request a second series of test can be carried out witnessed by the customer certifying the quality and the good performance of purchased unit. The test is executed inside the factory; the customer can verify the ultimate product quality, the performance, the efficiency and the sound noise level so crucial in the air conditioning activity."Factory Standard Test"All chillers and heat pumps are exhaustively tested at factory test bench before the delivery. Our technicians simulate the extreme working conditions verifying the operations and the good quality of all safety devices, adjusting the various set points in accordance to design conditions required by the customer. This is a valuable service representing quality and reliability that Tianxing is proud to offer to facilitate the initial start-up on installation site.